HELP / FAQS

Orders placed on ernestleoty.com can be delivered worldwide,
except for certain restricted countries.

Orders are processed within 2 to 3
business days (excluding weekends and holidays). Once shipped, they are
delivered to your address with a signature required, Monday to Saturday, within
2 to 3 business days (excluding holidays).

During peak periods, delivery times
may be longer.

Shipping is free for eligible countries, regardless of the order amount.

Once your order is shipped, you will receive an email with your tracking number. You will also receive email or SMS updates on your
delivery status.

If you notice an error in your address after placing the order, contact us as soon as possible at contact@ernestleoty.com. If we
are unable to change it before shipping, you will need to contact the carrier directly once you receive the delivery details by email.

If your package arrives damaged, we recommend that you immediately check that all ordered items are present and in good condition.

If an item is missing or damaged, contact us promptly at contact@ernestleoty.com with your order number and attach photos of the package and the affected items.

You have 14 calendar days from the date of receipt of your order to return an item. Items must be unused, unwashed, and in perfect
condition, with all original tags intact.

To return an item, ensure it meets the conditions mentioned above.

1. Place it in its original packaging, seal the parcel, and affix the prepaid return label provided with your order.
2. Then drop the parcel at a designated drop-off point of the carrier indicated on the label.

Once your parcel is received by our warehouse, our team will inspect it within a few days. If the return is accepted, you will receive a confirmation email, and the refund will be processed within 14 days to the original payment method used for the purchase.

Exchanges are not possible. If you want a different size or model, you will need to return the item and place a new order.